Our Technical Support staff is the best in the industry. We have made every effort to insure that we have provided the best products and service money can buy. CORBON/GLASER stands behind their products 100%. If you are not completely satisfied with our products for any reason please return them within 30 days for a full refund. Returns can only be handled by UPS or FedEX. United States Postal Service will not take ammunition. If you need to return or exchange a product call Customer Service at 1-800-626-6266 or begin the online process here. Our customer service will assist you with the return procedure.